Heiwa Kanko Co., Ltd, which operates JumboTaxy.com, contributes to the safety and healthy development of local communities as a member of the Saitama Centre for the Elimination of Violence and the Prevention of Drug Abuse. We continue to actively engage in activities based on the principles of 'resolutely rejecting unreasonable demands from gangs and other anti-social forces' and 'creating a bright society free from violence and drug abuse'.
Theme of Saitama Violence Centre News Letter No. 193, 'On Customer Harassment'
Customer harassment (kasuharasu) is featured in Saitama Violence Centre News No. 193. Customer harassment refers to unreasonable demands or behaviour by customers towards employees, and has attracted attention as a social problem in recent years. Understanding of and countermeasures against this problem are required, especially in the hospitality industry.
Customer harassment policies in taxi operations.
As well as the tourist hire business, which operates jumbo and wagon taxis, the Company also has a taxi company in Saitama City, Saitama Prefecture, where it has the opportunity to come into contact with many customers on a daily basis. It is therefore important to create an environment in which our crews can engage in their work with peace of mind.
In taxi services,
- Excessive or persistent demands
- Intimidating or abusive language or behaviour
- Physical contact or threatening behaviour.
Customer harassment may occur in various forms, including In order to deal with these issues appropriately, the Company has taken the following steps
- Improved employee training
Training on customer harassment is regularly provided for crew members, who learn how to deal with it based on specific examples. - Establishment of a consultation service
In order to ensure that crew members can respond appropriately in the event of a catharic incident, an internal consultation service has been set up to provide prompt support. - Cooperation with government agencies
In cooperation with the Saitama Violence Prevention Centre and other government agencies, we have a system in place to provide appropriate advice and support for dealing with the situation, if necessary. - Use of security cameras
Security cameras are installed in taxi vehicles to provide evidence in the event of any problems.
Aiming to provide safe and secure services
We will continue to strengthen our measures against customer harassment to ensure the safety of our crew and the comfort of our customers in their travel environment. With the understanding and cooperation of our customers, we aim to provide better service.
Heiwa Kanko Co Ltd, which operates JumboTaxy.com, will continue to work together with local communities to provide safe and comfortable transport services.
