Frequently asked questions, FAQs and help and support questions

Jumbo Taxis (large): Jumbo taxis can carry up to 10 people including the driver, with a recommended capacity of 4-9 people. They are ideal for group travel and sightseeing and can carry approximately 10 suitcases. Comfortable seating and ample luggage space allow you to relax even on long journeys.

Wagon taxis (medium):. Wagon taxis are larger, more compact vehicles with a maximum capacity of six passengers including the driver and a recommended capacity of two to four passengers. They can hold up to four suitcases. They are suitable for trips or business trips with a smaller number of people,
They feature a comfortable ride and convenient luggage storage.

Minivan private taxis:. Almost the same as above.

There are various names, such as large jumbo hire, jumbo wagon, van taxi, limousine, hourly limousine, hourly limousine, etc., but their use is almost the same.

18 Toyota Hiace, 3 Alphard and 3 Grand Ace vehicles are available.

All one-boxes and minivans

No surcharge based on vehicle type, no late night or early morning time surcharge!

Toyota Alphard/ Gran Ace

Up to 5 passengers.

Approx. 4 suitcases (M)

Toyota Hiace.

Up to 9 passengers.

Approx. 10 suitcases (M)

Charter large jumbo taxis, wagon taxis and van taxis offer a range of transport options to meet a variety of needs. Both are designed to provide a comfortable journey and can be chosen according to your requirements. If you have any questions about booking or further information, please feel free to contact us via our "Contact Us" form.

Two adults are calculated as three children under 12 years old.

It depends on current bookings, so please call ahead. It is usually safest to book a few days in advance.

Yes, that is correct. For domestic travel in Japan, booking times are based on Japan Standard Time (GMT).
JST → [12:00:00 (UTC+0900)][GMT+0900].

Cancellation charges are 20% from 7 days, 50% from 48 hours and 100% from 24 hours.

Toll road, motorway and parking charges are at actual cost.

For more information on specific fares and quotations, please feel free to contact us using the 'Contact us' form. Our staff will be happy to assist you.

Fares for large jumbo taxis (wagon taxis) are determined by the time taken from departure from the garage to return to the garage. This pricing differs from that of regular taxis. The service is flexible and can be used for short periods of time or for a day or more.
Specific fares may vary depending on duration of use, route and additional options.

If you have any questions, please feel free to contact us via the "Contact Us" form.

Advantages of hourly rates (time-based)

The advantage of a time-based system is that clear pricing allows customers to plan their journeys effectively.
Budget management is easier and there is less worry about unexpected extra charges.

A range of options are also available to suit your needs.
For more information on specific fares and quotations, please feel free to contact us using the 'Contact us' form.
The staff will take good care of you.

Of course! Click here for the fare chart.

• Toll road, motorway and parking charges are at actual cost.
• Cancellation charges are 20% from 7 days, 50% from 48 hours and 100% from 24 hours.
• The minimum usage time is 2 hours.

The above credit cards are accepted.

Yes, please pay in advance. The actual costs must be paid after the final costs have been determined.

After we receive an email or phone call from you and the fare has been finalised, we will send an email link to your email address for
fare payment, where you can make the payment.

Our driver will also have a payment terminal for the actual costs, so you can pay in cash or by credit card.

From the time they leave our garage until they return to our garage.

What is urban hire?

Urban hire services require advance booking and the driver is on call at a designated office. Based on the customer's request, details such as pick-up locations and fares are set in advance and the service is provided accordingly. This style of service allows the customer to monopolise a chauffeur-driven car for a few hours or a day.

The fee includes all the time spent by the driver from the time he or she leaves the office to the time he or she returns. Basically, it is a form of contract between the driver and his vehicle for a period of at least two hours, with toll roads and parking charged at the actual cost.

Circulars and minimum hours of use

Minimum usage time is 2 hours.

This is a new hire car category established by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) in order to avoid competition with conventional taxis and hire cars. Basically, it is not intended for use for less than two hours. Heiwa Kanko, which operates JumboTaxi.com, also operates conventional taxi and hire car services, so flexible consultation is possible.

A turnaround charge is added to the actual operating part of the journey.

Even if the customer actually uses the vehicle from 9:00AM to 11:00AM, the fare calculation is based on the time from the vehicle's departure from the company's garage until the vehicle returns to the company. In other words, the turnaround time before 9:00AM and after 11:00AM are taken into account. So it is always recommended to get a 'quote'. Heiwa Kanko Co Ltd, which operates JumboTaxi.com, also operates conventional taxi and hire car services, so flexible consultation is possible. Please feel free to contact us first for any queries you may have.

For more information, get a quote!