Frequently Asked Questions

Wagon taxi (medium size): Wagon taxis are more compact large vehicles with a maximum seating capacity of 6 people including the driver, and a recommended seating capacity of 2 to 4 people. Can store up to 4 suitcases. Suitable for traveling with a small number of people or for business trips, it features a comfortable ride and convenient luggage storage.

Wagon Taxi (medium size): Wagon Taxis are larger, more compact vehicles with a maximum seating capacity of six passengers including the driver and a recommended seating capacity of two to four. It can hold up to four suitcases. They are suitable for trips or business trips with a smaller number of passengers and feature a comfortable ride and convenient luggage storage.

Minivan Private Taxi:. Almost the same as above.

There are many names for this service: large jumbo hire, jumbo wagon, van cab, limousine, hourly limousine, etc., but the use is almost the same. 18 Hiace, 3 Alphard, and 3 Gran Ace are available.

Alphard/ Gran Ace

Up to 5 passengers

Suitcase (M) approx. 4 pieces

HiAce

Up to 9 passengers

Suitcase (M) approx. 10 pieces

than an Alphard or Grand Ace, depending on the amount of luggage.

Hiace may be suggested.

Chartered large jumbo taxis, wagon taxis, and van taxis can be used as a means of transportation to meet a variety of needs. Both are designed to provide comfortable transportation, and you can choose according to your needs. If you have any questions about reservations or details, please feel free to contact us using the "Inquiry Form".

2 adults = 3 children under 12 years old.

Please call us first as it depends on the current reservation status. It is usually safest to make a reservation a few days in advance.

Yes, that's right. For use within Japan, reservation times are based on Japan Standard Time.
JST → [12:00:00 (UTC+0900)][GMT+0900].

Cancellation fee will be 20% if canceled 7 days in advance, 50% if canceled 48 hours in advance, and 100% if canceled 24 hours in advance.

Toll roads, expressways, and parking fees will be borne by the actual cost.

Please feel free to contact us using the "Inquiry Form" for details such as specific fares and quotations. Our staff will be happy to assist you.

The fare for a large jumbo cab (wagon cab) is determined by the time it takes to leave the garage and return to the garage. This pricing is different from that of regular cabs. Fares are flexible, ranging from a short period of time to a full day or more of use. Specific fares may vary depending on the length of use, route, and additional options.

If you have any questions, please feel free to contact us using the "Contact Us" form.

Advantages of hourly pricing (hourly)

The advantage of the hourly rate is that clear pricing allows clients to plan their trips effectively. Budgeting is easier to manage and there is less worry about unexpected additional fees.

We also offer a variety of options to meet your needs.
Please feel free to contact us using the "Contact Us" form for more information, including specific fares and estimates. Our staff will respond to you in a courteous manner.

Of course! Check here for the fare chart.

• Toll roads, expressways, and parking fees will be borne by the actual cost.
• Cancellation fee is 20% from 7 days prior, 50% from 48 hours prior, and 100% from 24 hours prior.
• Minimum usage time is 2 hours.

We accept the above credit cards.

Yes, please pay in advance. The actual cost will be paid after the final cost has been determined.

After receiving an email or phone call from the customer and the freight charge is confirmed, a payment link for freight payment will be sent to the customer's email address, where payment can be made.

Our driver has a payment terminal for the actual cost, so payment can be made in cash or by credit card.

From the time the car leave our garage until the car return to our garage.

What is Urban Hire?

Advance reservations are required for urban car hire services, and drivers are on standby at designated business locations. Based on your requests, details such as pick-up location and fare will be pre-set and services will be provided accordingly. This is a style where you have a chauffeur-driven car to yourself for a few hours or a day.

The price includes all the time from the time the driver leaves the office to the time the driver returns to the office. Basically, a driver and their car are contracted for a period of at least two hours, and toll roads and parking lots are billed at actual cost.

Regarding empty vehicle forwarding and minimum usage time

Minimum usage time is 2 hours.

This is a new classification of hire cars established by the Ministry of Land, Infrastructure, Transport and Tourism in order to avoid competition with conventional taxis and hire cars. Basically, it is not intended to be used for less than 2 hours. Heiwa Kanko Corp. which operates JumboTaxy.com, also operates conventional taxis and hire cars, so we can provide flexible consultations.

The empty vehicle forwarding fee will be added to the actual operation portion.

Even if the customer actually uses the service from 9:00AM to 11:00AM, the fare will be calculated based on the time from when the car departs from the company's garage to when the car returns to the garage. That is, the empty vehicle forwarding charges before 9:00AM and the forwarding charges after 11:00AM are taken into account. Therefore, we recommend that you always get a quote. Heiwa Kanko Corp. which operates JumboTaxy.com, also operates conventional taxis and chauffred driven hire cars, so we can provide flexible consultations. Please feel free to contact us with any questions.

For more information, please contact us for a quote!